Business System Analyst Portfolio

Richa
Desai

Business System Analyst Business Analyst Product Analyst Project Coordinator

I bridge the gap between business needs and technical delivery teams by translating complex requirements into clear documentation, actionable user stories, and measurable outcomes across retail, e-commerce, and SaaS environments.

View Experience Get in Touch
Richa Desai

Expertise

Skills & Tools

Core BA

Business Analysis

Requirements Gathering User Stories BRDs Functional Specs Process Mapping

Analysis

Data & Reporting

Dashboards KPIs Reporting Data Validation UAT

Tools

Tech Stack

JIRA Confluence Azure DB Excel SharePoint SQL

Soft Skills

Collaboration

Stakeholder Management Communication Problem Solving Agile / Scrum

Experience

Work Experience

Canadian Tire Corporation · Toronto, Canada Technologist / Business System Analyst
60%
Data efficiency improvement
95%
Sprint items on schedule
30%
Feature adoption increase
  • Improved data efficiency by 60% during a major platform migration
  • Delivered 95% of sprint items on schedule through structured backlog management
  • Boosted feature adoption by 30% via clear user story definition and UAT coordination
  • Built a centralized documentation hub in Confluence used across multiple teams
JIRA Confluence Azure DB SharePoint Agile/Scrum
Directions Software Solutions · Mumbai, India Business Analyst
  • Owned functional requirements across enterprise retail & payments domains
  • Created workflows & process documentation that improved team-wide clarity
  • Designed Excel + SQL dashboards for KPI tracking and executive reporting
  • Led UAT planning and execution, coordinating test cases, sign-off, and issue resolution
Excel SQL UAT Process Mapping BRDs

Work Samples

Projects

01

Eco Fee Management System (PaaS)

Cloud-based platform managing eco fee collection from customers on regulated products, handling fee calculations, provincial tax rules, and stewardship organization reporting across Canada.

My Responsibility

  • Supported cloud migration working with large SKU datasets covering product categories, attributes, and province-based fee rules.
  • Gathered requirements from stakeholders, coordinated with the offshore team
  • Delivered Phase1 succesfully within an 8-month timeline that resulted in earning direct stakeholder recognition for driving the project's success.
  • Led data validation to identify and resolve discrepancies.

BA Techniques Used

  • Gap analysis
  • Requirements gathering & stakeholder workshops
  • Data validation using Excel pivot tables
  • Root cause analysis via database table comparison
  • Defect resolution meetings with business teams
02

DealCloud (SaaS)

Evaluated and deployed a SaaS CRM for the Corporate Venture Capital team to log investment interactions, store presentations, and capture assessments — with MS Office and Okta integrations.

My Responsibility

  • Led requirements analysis through meetings with Business and IT teams.
  • Acted as the communication bridge between the vendor, business stakeholders, and internal architects throughout the full deployment lifecycle.
  • Tracked project milestones and coordinated timelines across vendor, business, and IT teams.

BA Techniques Used

  • User story writing & acceptance criteria
  • Stakeholder communication & vendor coordination
  • Requirements documentation & solution analysis
  • Integration assessment (MS Office, Okta)
03

B2B Product Management

Forecasting module analyzing seasonal SKU performance trends to improve product visibility and support data-driven decisions on recurring product demand across future retail seasons.

My Responsibility

  • Gathered requirements directly from clients to understand business needs and objectives.
  • Facilitated cross-functional workshops with clients and dev team to prioritize features.
  • Created wireframes to visualize forecasting dashboard requirements, and documented underlying business rules and assumptions.
  • Supported UAT for the forecasting module, coordinating test cases and sign-off.

BA Techniques Used

  • Client requirements gathering & documentation
  • Feature definition with dev team collaboration
  • Sprint tracking & backlog management via JIRA
  • Process documentation in Confluence

Let's Connect

Get in Touch

Open to Business System Analyst, Business Analyst, and Product Analyst opportunities. Feel free to reach out.

✉ richad810@gmail.com in linkedin.com/in/richaddesai